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HOW TO INITIATE A RETURN
Contact our customer team within 14 days of receiving the item by clicking on the live chat button on the lower right corner of this page or sending us an email at contact.gearszilla@gmail.com. Make sure to include details your order number, which item you wish to return/exchange and short description of the issue.
WHAT IS YOUR RETURN POLICY?
Returns and Exchanges can be made through our website. Returns will be processed via a store credit. To return or exchange products you have to contact our customer service within 14 days of receiving your package.
All items must be returned in their original condition (including hygiene stickers for bikinis and underwear) ; unused and including packaging. If there is a missing component in the returned package ee will not refund its value. We cannot accept items that have been worn or altered. Even if returned, all used, broken, or altered items will not be refunded. They will be shipped back at the customer’s expense.
WHAT IS THE WARRANTY ON YOUR PRODUCTS?
There is a 14 days warranty from the day it is received, on every product in our store.
HOW LONG DOES THE RETURN PROCESS TAKE?
Once the items have been received back at our offices they are sorted with 24-48 hours and the credit will be issued to you.
DO YOU PROVIDE RETURN SHIPPING LABELS?
As we ship worldwide, we are unable to provide you with a return label at this moment. Our team will emit a return credit as soon as your item is received back.
WHAT DO I DO IF I RECEIVED A DEFECTIVE ITEM?
We only ship new products with brand new packaging, there are times when the items delivered can come defective due to manufacture defect or rough delivery. Please contact our customer service team within 14 days of delivery and we will work with you to remedy this!
WHAT DO I DO IF THE ITEM IS THE INCORRECT SIZE/NOT WHAT I ORDERED?
Once you receive your order, please thoroughly check the delivered items immediately. If you received a item that wasn't what you ordered, or the incorrect size contact our customer service team within 14 days of delivery and we will work with you to remedy this!
DO YOU OFFER REFUNDS?
We offer store credit via an E-Gift Card instead. Please treat E-Gift Cards like cash.
